Frequently Asked Questions

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Frequently asked questions

Delivering impressive returns on investment for our clients. And we can have you up and running in no time, with zero disruption to your business. Don’t settle for anything less – choose Ctrl Hub for safety and compliance.

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Section 01:

Ctrl Hub User Support

General questions and answers about using the platform.

Section 02:

Product Troubleshoot Support

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Section 03:

Adding additional users

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additional support

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Ctrl Hub User Support

What data and information can Ctrl Hub capture?

The Ctrl Hub platform can capture any data (notes, photos, videos, drop down boxes) that is relevant for the business through digital data capture forms such as risk assessments, audit forms, HAVs data, time sheets, reinstatement measures, daily checker and so on.

Will Ctrl Hub save me time?

Yes. Users of Ctrl Hub have saved up to 50% of their time that would ordinarily be used on activities such as admin activities (archiving, printing, monitoring), paper based processes and/ or reporting.

Can I manage vehicles & equipment through Ctrl Hub?

Yes. The platform allows you to manage your fleet and equipment certifications and also assign fleet and equipment to your people, tasks and projects.

Can Ctrl Hub integrate with existing legacy systems?

Yes it can integrate with legacy systems. An API link will allow you to integrate systems such as finance, HR and ERP systems (e.g. SAP).

Can I use Ctrl Hub on a mobile device?

Yes, you can use it on both Android and iPhone devices and also across various other devices such as tablets and laptops.

Does Ctrl Hub give a return on investment?

Yes. Some of our customers have gained a significant Return on Investment up to 1600% of cost savings.

Can I change permissions to avoid any data breaches?

Our subscriptions are role-based with predefined permission sets to allow for right access for the right role.

Will I get free updates?

Yes. Ctrl Hub is a SaaS product with regular feature updates and main releases communicated when required.

Who should use the Ctrl Hub?

The Ctrl Hub platform is used by companies wanting to manage their compliance and risk of their workforce, fleet and equipment with an overall view of the risk associated with their projects, sites and locations that these are related to. In addition, the platform is used by companies wanting to digitise data capture such as timesheets, audit forms, risk assessment, daily checkers etc. The platform is also utilised for its ISO management component, allowing companies to store and manage all their documentation in one place.

How are users notified of data submissions on the platform?

Ctrl Hub allows you to assign so called “watchers” to forms and certifications and who receives the relevant notification.

Is Ctrl Hub secure?

Ctrl Hub is hosted on the Amazon Web Services platform with multiple layers of security and 99.9% of uptime. Ctrl Hub is also ISO27001 and ISO9001 certified.

Will I get notifications about upcoming qualification renewals?

Yes. Ctrl Hub manages all of your certificates, compliances and regulatory renewals.

Can I upload documents onto Ctrl Hub?

Yes. You can upload documents, files, photos and videos.

Product troubleshoot support

Submitting a support ticket to Ctrl Hub?

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Linking your email to your Ctrl Hub account?

How to navigate the dashboard?

Submitting a support ticket to Ctrl Hub?

Linking your email to your Ctrl Hub account?

Adding additional user to your plan

Submitting a support ticket to Ctrl Hub?

Linking your email to your Ctrl Hub account?

How to navigate the dashboard?

Submitting a support ticket to Ctrl Hub?

Linking your email to your Ctrl Hub account?