The Impact of Ctrl Hub on Compliance and Efficiency for JDT Utilities

Companies in the utilities sector face daily challenges in effectively managing safety, compliance, while maintaining output and delivery levels. For JDT Utilities, transitioning to digital solutions was critical in improving their processes. Their partnership with Ctrl Hub has transformed the way they handle risk and compliance, bringing benefits in both the field and the back office.

In a recent interview, Robert Wiles, Executive Chairman at JDT Utilities, shared his experience with Ctrl Hub and how the platform helped revolutionise their business.

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Overcoming the limitations of paper-based systems

Before adopting Ctrl Hub, JDT Utilities faced a number of inefficiencies due to multiple paper-based systems and disconnected digital tools. The company relied heavily on manual processes, and even the few digitised systems were "clunky and stovepiped," making it difficult to access information when needed. The lack of a unified platform made it challenging to manage safety and compliance, increasing operational risks.

“We had no visibility across the business. It was inefficiency with our people, inefficiency with our processes, and it added up to unnecessary costs,” 

- Robert Wiles, Executive Chairman at JDT Utilities

The lack of coordination across departments meant that critical information was often fragmented, making it difficult to ensure that safety protocols were consistently followed. Transitioning to Ctrl Hub provided a unified platform to centralise all information, which drastically improved visibility and control over operations.

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Closing operational gaps with Ctrl Hub’s custom solutions

Finding a solution that could either integrate with existing systems or replace them entirely was key for JDT Utilities. Ctrl Hub stood out not only for its flexibility but also for its ability to fill operational gaps where JDT had previously struggled.

“What I needed was something that could fill the gaps where we had nothing"

- Robert Wiles, Executive Chairman at JDT Utilities

This adaptability helped Ctrl Hub become the go-to platform for JDT’s operational management, providing a scalable, long-term solution.

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Addressing hesitations and challenges

Implementing new digital systems often brings challenges, and JDT Utilities faced hesitations around whether the platform would truly meet their needs. The team also anticipated resistance from field workers who were more accustomed to traditional systems.

“There’s a lot of people in the utilities industry who are resistant to change or using digital systems, so we needed something that gave them the least amount of excuses not to use it,”

- Robert Wiles, Executive Chairman at JDT Utilities

Ctrl Hub’s intuitive design and user-friendly interface made it easier for staff to adapt, minimising resistance to the new system. 

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The impact on JDT Utilities’ operations

Since the switch to Ctrl Hub, JDT Utilities has seen marked improvements in safety, compliance, and overall efficiency. With all their data centralised, the company now benefits from real-time visibility across projects, significantly improving their ability to track and manage risks.

“It’s a single point of truth. All your information is gathered in one place, which is critical for managing compliance and risk,”

- Robert Wiles, Executive Chairman at JDT Utilities

The platform has not only improved visibility across the business but also allowed JDT to digitise all their documentation, making compliance audits much easier. 

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How Ctrl Hub improved safety, compliance, and efficiency

Improved safety standards have been one of the most significant benefits of using Ctrl Hub. With real-time data and visibility, compliance has become easier to manage, meaning that teams remain safe and risks are addressed promptly. The ability to monitor certifications and safety protocols in real-time has enhanced overall operational compliance.

The system’s transparency has ensured higher levels of accountability across the board. Ctrl Hub’s efficiency gains have also allowed JDT to reallocate resources. Staff members previously tasked with manual, paper-based processes are now able to focus on value adding tasks, boosting productivity across the board.  Crucially, this boosts the business’s bottom line.

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Final thoughts

The decision to adopt Ctrl Hub has positioned JDT Utilities to operate more efficiently and safely. The platform’s ability to adapt to JDT’s needs and streamline processes has proven invaluable. 

“I would recommend Ctrl Hub to other utilities and contractors. What I do like about Ctrl Hub is that the team tailors the system to how we do business.” 

- Robert Wiles, Executive Chairman at JDT Utilities

For utilities and construction companies looking to enhance compliance, reduce operational risks, and improve efficiency, Ctrl Hub offers a flexible and reliable solution.

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